All our products come with a 2-year warranty (excluding bulbs). Rest assured, if you experience any product issues during the warranty period, please contact us immediately at koolamp@outlook.com.

Process:

1. Provide pictures and videos of product defective parts via email.
2. Once we confirm the cause of the damage, we will immediately arrange for replacement parts to be reissued.
3. If there is man-made damage due to customer reasons, the customer must bear the cost of parts and freight.

We are committed to solving customer issues because we value your experience with our products.

If you have questions, please contact us at koolamp@outlook.com